Returns, Refunds
 How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 14 days of your purchase(delivery date to Customer).
1. Please email info@pacific-sun.eu to request a refund and we will assign you a tracking #.
2. Mail your returned item to: Pacific Sun Sp. z o.o. I Brygady Pancernej WP 10, 84-200 Wejherowo, Poland. Phone +48 58 778 17 17
3. Include in your package a signed letter stating the reason for your return and the original receipt(received with product package)

 

Return Exceptions
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee
All items are subject to a 15% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

 

Payment Policy
Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover) Check/Money and Paypal

 

Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address For Check/Money Order
Pacific Sun Sp. z o.o.
I Brygady Pancernej WP 10
84-200 Wejherowo
Poland

Shipping Policy
 Turnaround
All orders are shipped within 5-10 working days. Time needed for delivery parcel depend from choosed shipping method and can take from 5 to 10 days(rarely can be extended to 15 days)

Carriers
We use the following carriers to deliver our orders:GLS/FedEx and Poczta Polska

 Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.  

Privacy Policy
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.If you want check, edit or rmove your personal informations please contact with our office@pacific-sun.eu or call us directly +48 58 778 17 17

What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your: Billing Address Shipping Address Email Address Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.